Refund and Cancellation Policy

1) Scope

• This policy applies to consultations and appointments arranged online for services offered by Thrumbee.
• If an estimate appointment includes a paid item (for example, a paid on-site visit or similar), the refund and cancellation terms for that specific paid item will be stated at the time you pay.

2) Estimate appointments (scheduling)

We may confirm your selected time for an estimate appointment based on availability. If we must reschedule, we will offer alternative times. If no mutually acceptable time is found, any amounts paid specifically for the appointment will be refunded, unless otherwise stated for that paid item.

3) Cancellation and changes

• Customer cancellation: Please notify us as early as possible. If you cancel no later than 24 hours before the scheduled appointment time, we will aim to reschedule without additional charges.
• Late cancellation / no-show: If you cancel less than 24 hours before the appointment time or you do not appear, any paid item connected to the appointment may be withheld or refunded only according to the specific paid-item terms shown at checkout.
• Our rescheduling: If we cancel or significantly change the appointment time, we will propose alternatives. If alternatives are not accepted, any eligible payment for the appointment will be refunded.

4) Refund conditions

Refunds are subject to the applicable paid-item terms (if payment is required). Where a refund is due under this policy, we will process it to the original payment method. Refund processing time depends on the payment provider.

If you believe a refund is required, contact us using the details in the footer.